Shift Leader: Inspire Teams & Great Customer Service

Tesco; Stratford-upon-Avon; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Disability Confident Leader

Flexible working

Inclusive recruitment practices

Job summary

Tesco Shift Lead role in the United Kingdom involves leading the store team to deliver a great customer experience. You’ll be at the heart of daily operations, coordinating across departments and guiding colleagues with clear communication and a focus on service excellence.

Applicants should be over 18, ready to work within defined availability windows, and prepared to coach others while remaining adaptable to changing store needs. This is a dynamic retail leadership role.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong communication skills and the ability to coach others.
• Commitment to delivering excellent customer service and flexible working patterns.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with colleagues as the go-to person for daily queries.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve customers, communities and the planet better.

Skills

Team leadership

Clear communication

Customer service

Flexible working

Job description

Tesco Shift Lead role in the United Kingdom involves leading the store team to deliver a great customer experience. You’ll be at the heart of daily operations, coordinating across departments and guiding colleagues with clear communication and a focus on service excellence.

Applicants should be over 18, ready to work within defined availability windows, and prepared to coach others while remaining adaptable to changing store needs. This is a dynamic retail leadership role.