Store Shift Lead — Flexible Hours & Team Coach

Tesco; Tees Valley; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Holiday 20–22 days + personal day

Flexible working from day one

Colleague Clubcard discount 10%

Wellbeing services

Life cover and pension

Job summary

Tesco is hiring a Shift Lead to support store operations and customer experience. You will lead the team across all store areas, responding to daily queries and ensuring high service standards.

The role emphasises flexible hours, strong communication, and a proactive approach to coaching colleagues. You will help maintain a welcoming, inclusive environment while aligning with store priorities and policies.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Demonstrated commitment to delivering great service to customers.
• Clear and effective communication to keep the team informed.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Be the go-to person for day-to-day operational queries across store areas.
• Coach colleagues, give feedback and role model excellent service.
• Lead the store in the Manager’s absence and adapt to change.
• Foster inclusive relationships to support team performance.

Skills

Team leadership

Customer service

Communication

Retail experience

Job description

Tesco is hiring a Shift Lead to support store operations and customer experience. You will lead the team across all store areas, responding to daily queries and ensuring high service standards.

The role emphasises flexible hours, strong communication, and a proactive approach to coaching colleagues. You will help maintain a welcoming, inclusive environment while aligning with store priorities and policies.