Store Shift Lead - Flexible Hours & Customer Focus

Tesco Retail; Prestwich; On-site; GBP 2,066,000 - 2,549,000; Full time

Job summary

Tesco is seeking a Shift Lead to guide store teams in delivering excellent customer service in a fast-paced retail environment. You’ll lead day-to-day operations, coordinate across departments, and be the go-to person for operational questions, ensuring a smooth in-store experience.

You must be 18 or over with prior team-lead or supervisory experience in retail. The role offers an hourly wage, a minimum scheduled hours per week, and opportunities to grow within Tesco’s store network.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Strong communication and customer-service skills.
• Able to motivate and coach colleagues to deliver great service.

Responsibilities

• Leading the store team to deliver a great in-store experience for customers.
• Working across all areas of the store and with colleagues to handle day-to-day queries.
• Building positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role-modeling great service.

Job description

Tesco is seeking a Shift Lead to guide store teams in delivering excellent customer service in a fast-paced retail environment. You’ll lead day-to-day operations, coordinate across departments, and be the go-to person for operational questions, ensuring a smooth in-store experience.

You must be 18 or over with prior team-lead or supervisory experience in retail. The role offers an hourly wage, a minimum scheduled hours per week, and opportunities to grow within Tesco’s store network.