Retail Shift Lead — Flexible Hours & Top‑Notch Service

Tesco UK; Gravesend; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco is seeking a Shift Lead to guide in-store teams and deliver a great customer experience, maintaining high service standards. You will work across store areas, coaching colleagues and taking responsibility in the Manager’s absence. The role offers flexible hours with a minimum 16 hours per week in a fast-paced retail environment.

Strong communication, leadership and a customer-first mindset are essential to thrive in this role at Tesco.

Qualifications

• Over 18 years old.
• Experience leading a team in fast-paced retail.
• Strong service orientation and ability to meet customer needs.
• Clear communicator who keeps the team well informed.
• Natural leader who motivates others.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Communication

Customer service

Coaching

Decision making

Job description

Tesco is seeking a Shift Lead to guide in-store teams and deliver a great customer experience, maintaining high service standards. You will work across store areas, coaching colleagues and taking responsibility in the Manager’s absence. The role offers flexible hours with a minimum 16 hours per week in a fast-paced retail environment.

Strong communication, leadership and a customer-first mindset are essential to thrive in this role at Tesco.