Shift Lead - Flexible, Customer-Focused Retail Leader

Tesco Retail; Knowsley; On-site; GBP 13,000 - 18,000; Full time

Job summary

Tesco is seeking a Shift Lead to oversee store operations and lead a diverse team in a fast-paced retail environment. You will manage day-to-day tasks, ensure high service standards, and coach colleagues to deliver exceptional customer experiences.

Guaranteed minimum hours with opportunities for additional shifts, plus progression support within a values-driven, inclusive organisation. Applicants must be 18+ and ready to lead by example in a customer-centric setting.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• A clear communicator with the ability to keep the team well informed.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Coaching

Problem solving

Job description

Tesco is seeking a Shift Lead to oversee store operations and lead a diverse team in a fast-paced retail environment. You will manage day-to-day tasks, ensure high service standards, and coach colleagues to deliver exceptional customer experiences.

Guaranteed minimum hours with opportunities for additional shifts, plus progression support within a values-driven, inclusive organisation. Applicants must be 18+ and ready to lead by example in a customer-centric setting.