Shift Lead: Drive Customer Experience & Store Operations

B&Q Limited; Chiswick; In loco; GBP 27.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Descrizione del lavoro

B&Q Limited is seeking a Shift Lead at B&Q Chiswick to oversee shift operations, ensuring a safe shopping environment and a great customer experience. The role involves leading colleagues, deploying staff, and acting as the first point of contact for customers and team members.

The position offers a permanent contract with a full-time equivalent salary of £30,270.24 per year, including location allowance, plus a generous holiday entitlement and pension.

Competenze

• Customer-focused and able to deliver great customer experience.
• Team-oriented with good communication and collaboration.
• Safety-conscious with awareness of store compliance.
• Able to make decisions for the customer at pace.
• Confidence to work autonomously when needed.

Mansioni

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Conoscenze

Customer focus

Team working

Safety awareness

Decision making

Autonomy

Descrizione del lavoro

B&Q Limited is seeking a Shift Lead at B&Q Chiswick to oversee shift operations, ensuring a safe shopping environment and a great customer experience. The role involves leading colleagues, deploying staff, and acting as the first point of contact for customers and team members.

The position offers a permanent contract with a full-time equivalent salary of £30,270.24 per year, including location allowance, plus a generous holiday entitlement and pension.