Shift Lead – Store Ops, Safety & Customer Experience

B Q; Bishop Auckland; Presencial; GBP 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Descripción de la vacante

B&Q Bishop Auckland is looking for a Shift Lead to oversee daily store operations and safety. This keyholder position covers early to late shifts, with a flexible mix of full-time, part-time or job share arrangements and a 36.75 hour week.

You will deploy colleagues, deliver excellent customer service and ensure the store remains a safe and welcoming place for customers and colleagues alike. A pension and generous holiday are part of the package.

Formación

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Responsabilidades

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Conocimientos

Customer service

Teamwork

Safety awareness

Autonomy

Energy/motivation

Decisiveness

Descripción del empleo

B&Q Bishop Auckland is looking for a Shift Lead to oversee daily store operations and safety. This keyholder position covers early to late shifts, with a flexible mix of full-time, part-time or job share arrangements and a 36.75 hour week.

You will deploy colleagues, deliver excellent customer service and ensure the store remains a safe and welcoming place for customers and colleagues alike. A pension and generous holiday are part of the package.