Customer Experience Manager - Lead Service Excellence

Morrisons; Stoke-on-Trent; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and 7

Job summary

Morrisons in the United Kingdom seeks a Customer Service Manager to lead the store's service ethos, coaching staff and delivering outstanding customer care across shifts.

You will report to the Store Manager and drive proactive service routines, scheduling, training and performance to keep checkout and service areas running smoothly.

Join a team focused on customer-first standards with opportunities for development and progression within Morrisons' leadership structure.

Qualifications

• Proven experience leading a team in a fast-paced environment.
• Strong focus on delivering exceptional customer service with a proactive leadership style.
• Ability to coach colleagues, listen to feedback and build cross‑department relationships.

Responsibilities

• Lead and empower your team to deliver outstanding service while listening to customer feedback.
• Manage team scheduling, attendance and talent development, delivering training for flexible cross‑department work.
• Drive performance and availability by guiding colleagues to meet sales and service targets.
• Plan resources, manage daily routines and maintain strong working relationships across store departments.

Skills

Team leadership

Customer service

Staff scheduling

Coaching & development

People management

Communication

Relationship building

Job description

Morrisons in the United Kingdom seeks a Customer Service Manager to lead the store's service ethos, coaching staff and delivering outstanding customer care across shifts.

You will report to the Store Manager and drive proactive service routines, scheduling, training and performance to keep checkout and service areas running smoothly.

Join a team focused on customer-first standards with opportunities for development and progression within Morrisons' leadership structure.