Store Security Officer - Calm, Customer-Focused Guardian

B&M Retail; Paisley; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Store discount

Colleague portal discount

Hospitality benefits

Job summary

B&M Retail in Linwood, near Paisley, is seeking a confident and professional Retail Security Officer to safeguard customers, staff and stock while delivering a welcoming shopping experience. This full-time, permanent role offers flexibility across daytime, evening and weekend shifts as part of a dedicated store team.

You will monitor store activity, operate CCTV in line with policy, support health and safety procedures, investigate stock loss and theft, and engage calmly with customers and

Qualifications

• Ability to follow procedures and remain composed in challenging situations.
• Strong verbal and written communication skills.
• Confidence handling difficult conversations in a professional manner.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Skills

Procedures following

Verbal & written communication

Handling difficult conversations

Judgement & integrity

Team player

Tools

CCTV systems

Job description

B&M Retail in Linwood, near Paisley, is seeking a confident and professional Retail Security Officer to safeguard customers, staff and stock while delivering a welcoming shopping experience. This full-time, permanent role offers flexibility across daytime, evening and weekend shifts as part of a dedicated store team.

You will monitor store activity, operate CCTV in line with policy, support health and safety procedures, investigate stock loss and theft, and engage calmly with customers and