Customer-First Retail Security Specialist

B&M Retail Limited; Llanishen; A distancia; GBP 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Store discounts

Colleague portal discounts

Descripción de la vacante

B&M Retail Limited in Llanishen is seeking a confident Retail Security Officer to safeguard people and products while delivering a welcoming customer experience. The role covers daytime, evening and weekend shifts as part of a full-time, permanent team.

You will work with Store Management to prevent loss, manage risk, and uphold high safety and professional standards within the store environment.

Formación

• We’re looking for someone who is alert, calm under pressure and confident in their approach, with a strong sense of responsibility and a customer-first mindset.
• Ability to follow procedures and remain composed in challenging situations.
• Strong verbal and written communication skills.
• Confident handling of difficult conversations in a professional manner.

Responsabilidades

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Conocimientos

Follow procedures

Verbal communication

Written communication

Handling difficult conversations

Judgement & integrity

Team player

Descripción del empleo

B&M Retail Limited in Llanishen is seeking a confident Retail Security Officer to safeguard people and products while delivering a welcoming customer experience. The role covers daytime, evening and weekend shifts as part of a full-time, permanent team.

You will work with Store Management to prevent loss, manage risk, and uphold high safety and professional standards within the store environment.