Customer-First Retail Security Professional (Full-Time)

B&M Retail Limited; Paisley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Store discount

Colleague portal access

Job summary

B&M Retail Limited in Linwood, Scotland, is seeking a confident Retail Security Officer to safeguard people and products while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts, with variety, responsibility and a vital place within the store team.

You’ll monitor store activity, operate CCTV per policy, support Health & Safety, investigate stock loss and theft, and engage calmly with customers and colleagues to resolve

Qualifications

• Alert and calm under pressure with a customer-first mindset.
• Strong verbal and written communication skills.
• Ability to follow procedures and stay composed in difficult situations.
• Sound judgement, honesty and integrity.
• A supportive team player who takes pride in doing the right thing.

Responsibilities

• Actively monitor the store to identify, prevent and report incidents.
• Operate and review CCTV systems in line with company policies.
• Support the enforcement of Health & Safety procedures.
• Conduct investigations into stock loss, theft and fraud.
• Engage with customers and colleagues to resolve situations calmly and effectively.

Skills

Alert

Calm under pressure

Customer-first mindset

Strong communication

Team player

Following procedures

Judgement & integrity

Job description

B&M Retail Limited in Linwood, Scotland, is seeking a confident Retail Security Officer to safeguard people and products while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts, with variety, responsibility and a vital place within the store team.

You’ll monitor store activity, operate CCTV per policy, support Health & Safety, investigate stock loss and theft, and engage calmly with customers and colleagues to resolve