Security Officer

B&M Retail; Dumbarton; On-site; GBP 19,000 - 23,000; Full time

Job summary

B&M Retail in Dumbarton, Scotland, is hiring a Retail Security Officer to join our store team. This permanent, full-time role offers flexible day/evening/weekend shifts and opportunities for progression within Profit Protection and the wider business.

You will monitor the store, operate CCTV, enforce safety guidelines, investigate incidents, and engage professionally with customers and colleagues to resolve situations calmly. The role suits someone alert, reliable and committed to safety.

Qualifications

• Ability to follow procedures and remain calm in pressured situations.
• Strong verbal and written communication skills.
• Confidence handling challenging situations professionally.
• Good judgement, work ethic, honesty and integrity.
• Supportive team player who takes pride in doing the right thing.

Responsibilities

• Actively monitor the store environment to identify and report incidents.
• Operate and review CCTV systems in line with company policies and procedures.
• Support the enforcement of Health & Safety guidelines.
• Carry out internal investigations into stock loss, theft and fraud.
• Engage professionally with customers and colleagues to resolve situations calmly.

Skills

Alertness

Communication

Calm under pressure

Team player

Job description

We’re currently recruiting a Retail Security Officer to join our store team in Dumbarton, supporting loss prevention and helping to create a safe, welcoming environment for both colleagues and customers.

This is a full-time, permanent role offering flexibility to work daytime, evening and weekend shifts, ideal for someone who enjoys variety and responsibility.

Why This Role?

As a Retail Security Officer, you’ll play a key role in protecting our people, stock and store environment. Working closely with the Store Management Team, you’ll help prevent loss, reduce risk and maintain a high standard of safety across the store.

What You’ll Be Doing

• Actively monitor the store environment to identify and report incidents
• Operate and review CCTV systems in line with company policies and procedures
• Support the enforcement of Health & Safety guidelines
• Carry out internal investigations into stock loss, theft and fraud
• Engage professionally with customers and colleagues to resolve situations calmly

What We’re Looking For

We’re looking for someone who is alert, confident and level-headed, with a genuine interest in security and customer safety.

Essential Skills & Behaviours

• Ability to follow procedures and remain calm in pressured situations
• Strong verbal and written communication skills
• Confidence dealing with challenging situations in a professional manner
• Good judgement, strong work ethic, honesty and integrity
• A supportive team player who takes pride in doing the right thing

What’s In It For You

• A permanent, full-time position with flexible shift patterns
• Opportunities to progress within our Profit Protection function and wider business
• A supportive store team and clear operational procedures
• The chance to build a long-term career with one of the UK’s fastest-growing retailers

About Us

B&M Retail is one of the UK’s fastest-growing retailers, and with continued expansion plans, there has never been a better time to join our business.

B&M Retail is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where everyone feels valued.