Retail Security Officer - Flexible Hours & Growth Path

B&M Retail; Dumbarton; On-site; GBP 19,000 - 23,000; Full time

Job summary

B&M Retail in Dumbarton, Scotland, is hiring a Retail Security Officer to join our store team. This permanent, full-time role offers flexible day/evening/weekend shifts and opportunities for progression within Profit Protection and the wider business.

You will monitor the store, operate CCTV, enforce safety guidelines, investigate incidents, and engage professionally with customers and colleagues to resolve situations calmly. The role suits someone alert, reliable and committed to safety.

Qualifications

• Ability to follow procedures and remain calm in pressured situations.
• Strong verbal and written communication skills.
• Confidence handling challenging situations professionally.
• Good judgement, work ethic, honesty and integrity.
• Supportive team player who takes pride in doing the right thing.

Responsibilities

• Actively monitor the store environment to identify and report incidents.
• Operate and review CCTV systems in line with company policies and procedures.
• Support the enforcement of Health & Safety guidelines.
• Carry out internal investigations into stock loss, theft and fraud.
• Engage professionally with customers and colleagues to resolve situations calmly.

Skills

Alertness

Communication

Calm under pressure

Team player

Job description

B&M Retail in Dumbarton, Scotland, is hiring a Retail Security Officer to join our store team. This permanent, full-time role offers flexible day/evening/weekend shifts and opportunities for progression within Profit Protection and the wider business.

You will monitor the store, operate CCTV, enforce safety guidelines, investigate incidents, and engage professionally with customers and colleagues to resolve situations calmly. The role suits someone alert, reliable and committed to safety.