Store Security & Customer Service Champion

CYS Security; Swalwell; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hourly rate £13.58

40+ hours per week

Colleague discount

SIA licence renewal funded

Share Incentive Plan

Save As You Earn

Cycle to Work

Life Assurance

Childcare Voucher Scheme

Job summary

CYS Security in Swalwell is seeking a Security Officer to safeguard customers and colleagues while delivering friendly, professional service in a fast‑paced retail setting.

You will deter loss, manage incidents, and support safe operations using store tech, body‑worn cameras, and clear communication. A calm, proactive approach and customer‑focused attitude are essential to protect people, premises and products.

Qualifications

• Security role in a busy retail environment.
• SIA licence or eligibility required.
• Strong communication and customer service skills.
• Ability to remain calm and act professionally under pressure.
• Willingness to work flexible shift patterns.

Responsibilities

• Deter loss and respond to incidents in-store.
• Greeting customers and providing professional support.
• Maintain safety and security across the store.
• Use store tech and body-worn cameras to support operations.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Education

SIA licence

Job description

CYS Security in Swalwell is seeking a Security Officer to safeguard customers and colleagues while delivering friendly, professional service in a fast‑paced retail setting.

You will deter loss, manage incidents, and support safe operations using store tech, body‑worn cameras, and clear communication. A calm, proactive approach and customer‑focused attitude are essential to protect people, premises and products.