SIA-Licensed Retail Security Officer – Customer Focus

CYS Security; Royal Leamington Spa; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

40+ hours per week

Employee discount (20% after period)

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

CYS Security is seeking a Security Officer to help create a safe, welcoming store environment. You’ll be the visible presence customers notice, combining alertness with a professional, friendly approach.

In this role you’ll help prevent loss, respond to incidents and support safe ways of working using store tech, including mobile reporting and body-worn cameras. A valid SIA licence and calm under pressure are essential.

Qualifications

• Valid SIA licence is required.
• Previous security experience preferred.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with ability to make quick decisions.
• Genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence in-store and assist customers.
• Prevent loss and respond to incidents to protect people and products.
• Identify risks and support safe ways of working for staff and customers.
• Use store technology, including mobile reporting systems and body-worn cameras.
• Provide friendly, professional service while keeping customers safe and secure.

Skills

SIA licence

Security experience

Communication skills

Customer service

Calm under pressure

Proactive mindset

Team player

Job description

CYS Security is seeking a Security Officer to help create a safe, welcoming store environment. You’ll be the visible presence customers notice, combining alertness with a professional, friendly approach.

In this role you’ll help prevent loss, respond to incidents and support safe ways of working using store tech, including mobile reporting and body-worn cameras. A valid SIA licence and calm under pressure are essential.