Retail Security & Customer Service Lead

CYS Security; Ilkeston; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Hourly pay £13.58

40+ hours/week

Colleague discount

SIA licence renewal

Share Incentive Plan

Save As You Earn

Cycle to Work

Life Assurance

Childcare vouchers

Job summary

CYS Security is hiring a Security Officer to safeguard our Ilkeston store, delivering a welcoming service while maintaining a secure environment. You will be a visible, calm presence, ready to assist customers and colleagues and to respond to incidents with professionalism.

The role requires a valid SIA licence, strong communication, and a proactive attitude. You’ll use store technology and body‑worn cameras to support incident management and ensure safe operations daily.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Prevent loss and respond to incidents to protect customers, colleagues and assets.
• Identify risks and support safe ways of working within the store.
• Operate store technology and reporting systems, including body-worn cameras, to support operations and incident management.
• Maintain a visible presence to help customers feel safe and supported.
• Work closely with store colleagues to sustain high standards and a positive environment.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Customer service mindset

Education

SIA licence

Job description

CYS Security is hiring a Security Officer to safeguard our Ilkeston store, delivering a welcoming service while maintaining a secure environment. You will be a visible, calm presence, ready to assist customers and colleagues and to respond to incidents with professionalism.

The role requires a valid SIA licence, strong communication, and a proactive attitude. You’ll use store technology and body‑worn cameras to support incident management and ensure safe operations daily.