Store Product Lead: Elevate Customer Journeys & Visuals

River Island Clothing Co., Ltd.; Caddington; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

50% staff discount

Uniform allowance

Retail Trust support for Islanders

Kindness Cupboards and employee well‑b

Career progression and training

Job summary

River Island is seeking a Product Team Leader to guide the store team in delivering an inspiring customer journey. You will lead product handling, ensure outstanding visual execution, and drive service excellence while supporting the Product Manager to develop the team.

The role requires retail experience, strong communication, and the ability to motivate a diverse team in a fast-paced environment; weekend work is expected, and you will play a key part in achieving store KPIs.

Qualifications

• Previous retail experience, preferably in a supervisor role.
• Passion for fashion and stay updated on the latest trends.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve their best.
• Proactive, adaptable and thrive in a fast-paced environment.
• Love our products to create the best possible customer journey.

Responsibilities

• Deliver great product placement and ‘wow’ wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
• Confidently duty manage in all areas of the store operation including service, people, and operations.
• Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive commercial actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

Skills

Retail experience

Team leadership

Strong communication skills

Customer focus

Motivate and inspire a team

Proactive and adaptable

Job description

River Island is seeking a Product Team Leader to guide the store team in delivering an inspiring customer journey. You will lead product handling, ensure outstanding visual execution, and drive service excellence while supporting the Product Manager to develop the team.

The role requires retail experience, strong communication, and the ability to motivate a diverse team in a fast-paced environment; weekend work is expected, and you will play a key part in achieving store KPIs.