Store Product Team Lead – Elevate the Customer Experience

River Island Clothing Co., Ltd.; Cwmbran; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Uniform allowance

Retail Trust support

Private pension

Holiday entitlement 28 days UK / 30 in

Job summary

River Island Clothing Co., Ltd. in Cwmbran is seeking a Product Team Leader to guide and inspire a store team and deliver a standout customer journey.

You will lead product handling, ensure high visual standards, and support operational excellence to drive sales and KPI performance. The role requires hands-on leadership in a fast-paced retail environment with weekend work, and a focus on customer experience and team development.

Qualifications

• Retail experience, preferably in a supervisor role.
• Passion for fashion and staying updated on trends.
• Strong communication and interpersonal skills.
• Proactive, adaptable, and thrives in a fast-paced environment.

Responsibilities

• Deliver great product placement and visual standards across the store.
• Duty-manage across service, people and operations.
• Support the Product/Commercial Manager to empower the store team.
• Utilise commercial tools to drive actions and improve KPIs.
• Drive store KPIs including sales, stock loss, payroll, conversion and customer feedback.

Job description

River Island Clothing Co., Ltd. in Cwmbran is seeking a Product Team Leader to guide and inspire a store team and deliver a standout customer journey.

You will lead product handling, ensure high visual standards, and support operational excellence to drive sales and KPI performance. The role requires hands-on leadership in a fast-paced retail environment with weekend work, and a focus on customer experience and team development.