Retail Product Team Lead - Elevate Customer Experience

RIVER ISLAND; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

50% staff discount

Uniform allowance

Retail Trust support

Giver Island day

Matched charity donations

Training and qualifications

Bonus scheme

Pension plan

28 days UK / 30 days ROI holiday

Job summary

River Island is seeking an energetic Product Team Leader to steer a store team, delivering an inspiring customer journey and high standards of visual execution.

You will partner with the Commercial/Product Manager to develop the team, drive KPIs, and maintain exceptional customer service in a fast-paced retail environment.

This role requires hands-on leadership, weekend work and a passion for fashion. If you love our products, you'll help create standout store experiences.

Qualifications

• Experience in retail leadership roles preferred.
• Strong communication and people skills.
• Able to motivate a team to achieve targets.
• Proactive and thrives in fast-paced environments.

Responsibilities

• Deliver great product placement and visual standards.
• Duty manage in service, people and operations.
• Support the Product/Commercial Manager to empower the team.
• Drive store KPIs such as sales, stock loss, payroll, conversion.

Skills

Team leadership

Retail experience

Communication skills

Motivation

Proactive

Job description

River Island is seeking an energetic Product Team Leader to steer a store team, delivering an inspiring customer journey and high standards of visual execution.

You will partner with the Commercial/Product Manager to develop the team, drive KPIs, and maintain exceptional customer service in a fast-paced retail environment.

This role requires hands-on leadership, weekend work and a passion for fashion. If you love our products, you'll help create standout store experiences.