Store Operations Leader: Growth & Customer Experience

Starbucks EMEA

North East

On-site

GBP 24,000 - 30,000

Full time

14 days+
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Benefits offered by this job

28 days holiday (including Bank Holidays)
Free drinks and food item on shift
Bean stock options
Comprehensive training
Discounts with local retailers
Life assurance
Interest-free loans for rental deposits
24/7 Employee Assistance Programme
Recognition schemes and awards
Career growth opportunities

Job summary

Starbucks EMEA is seeking an assistant manager in North East England to lead shifts and ensure outstanding customer experiences. The role empowers you to take ownership of operational standards and KPIs while fostering positive partner engagement.

Ideal candidates will bring leadership experience from a dynamic retail or hospitality environment and demonstrate the ability to drive excellent commercial results. Starbucks offers comprehensive training, competitive benefits, and growth opportunities within the company.

Qualifications

  • Previous experience in a dynamic, fast-paced retail or hospitality environment.
  • Ability to translate metrics into actions and manage operational priorities.
  • Growth mindset and passion for leadership.

Responsibilities

  • Lead shifts to ensure great customer experience and commercial results.
  • Own KPIs including labour efficiency, waste reduction, and sales performance.
  • Coach partners and provide performance feedback.
  • Act as the store's duty manager when scheduled.

Skills

Leadership
Commercial acumen
Customer service
Team management

Job description

Starbucks EMEA is seeking an assistant manager in North East England to lead shifts and ensure outstanding customer experiences. The role empowers you to take ownership of operational standards and KPIs while fostering positive partner engagement.

Ideal candidates will bring leadership experience from a dynamic retail or hospitality environment and demonstrate the ability to drive excellent commercial results. Starbucks offers comprehensive training, competitive benefits, and growth opportunities within the company.

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