Store Operations Leader - Elevate Customer Experience

Alliance Consumer Growth, LLC; Birmingham; On-site; GBP 35,817 - 46,838; Full time

Benefits offered by this job

Performance bonus

401(k) plan

Employee discount

Paid time off

Health/Dental/Vision/Life insurance

Mental health benefits

Parental leave

Referral bonus program

Job summary

SKIMS in Birmingham seeks an Assistant Store Leader to partner with the Store Leader for operational excellence and outstanding customer service. You will drive inventory accuracy, back‑of‑house efficiency, and timely problem solving while coaching a high‑performing team.

In this role you’ll train staff on policies, lead floor operations during busy periods, and contribute to store initiatives. A flexible, high‑impact leadership mindset is valued as the brand grows.

Qualifications

• 2–4 years of experience in a retail leadership or operations‑focused role.
• Strong knowledge of inventory systems, shipment handling, and operational processes.
• Ability to deliver exceptional customer service and resolve issues promptly.

Responsibilities

• Oversee daily store operations and ensure processes execute with efficiency and care.
• Lead back‑of‑house operations, inventory accuracy, and product availability.
• Train and coach staff on policies, safety, and loss prevention.
• Provide floor leadership during peak hours and deliver customer‑obsessed service.
• Use data and store reporting to drive inventory excellence and KPI achievement.
• Collaborate with Store Leader and HQ on allocation, product flow, and feedback.
• Support floor sets, store actions, and operational priorities.

Skills

Retail leadership

Operations knowledge

Customer service

Communication

Job description

SKIMS in Birmingham seeks an Assistant Store Leader to partner with the Store Leader for operational excellence and outstanding customer service. You will drive inventory accuracy, back‑of‑house efficiency, and timely problem solving while coaching a high‑performing team.

In this role you’ll train staff on policies, lead floor operations during busy periods, and contribute to store initiatives. A flexible, high‑impact leadership mindset is valued as the brand grows.