Flagship Store Leader: Operations, People & Performance

Skims; Greater London; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

SKIMS is seeking an Operations Store Leader to drive high‑volume retail performance at our Regent Street flagship. You will translate brand strategy into in‑store execution, lead Assistant Store Leaders and teams, and ensure exceptional customer experiences while protecting assets and upholding policies.

In this role you will manage inventory accuracy, product flow, replenishment, and loss prevention, partnering with Retail Ops, VM, Allocation, and People & Culture to deliver strong results.

Qualifications

• 2–4 years of experience in retail leadership or operations.
• Strong knowledge of inventory systems, shipment handling, and operational processes.
• Strong customer service mindset and ability to resolve issues effectively.
• Excellent communication and team leadership skills.
• Strong problem-solving and organizational abilities.
• Passion for the SKIMS brand and ability to represent our values.
• Ability to stand, move throughout the store, and lift up to 40 pounds.
• Open availability including evenings, weekends, holidays, and overtime.

Responsibilities

• Support daily store operations with a focus on operational excellence and consistent process execution
• Oversee Back of House operations including shipment, inventory accuracy, and stockroom organization
• Manage replenishment, size integrity, and product availability
• Own damage processing, returns, and inventory-related operational tasks
• Maintain store supplies, equipment, and technology
• Ensure adherence to operational policies, safety standards, and loss prevention protocols
• Provide strong floor leadership during peak hours, modeling customer-focused service
• Lead team training on product knowledge, fit, and function
• Coach the team on visual standards and product placement
• Utilize reporting tools and data to support inventory accuracy and KPI performance
• Partner with the Store Leader and HQ teams to share insights on product flow and customer feedback
• Support floor sets and operational initiatives that drive business performance
• Adapt to changing priorities while supporting multiple areas of the store
• Communicate clearly and contribute to a culture of trust and collaboration

Skills

Retail leadership

Inventory systems

Customer service mindset

Communication

Team leadership

Flexibility

Job description

SKIMS is seeking an Operations Store Leader to drive high‑volume retail performance at our Regent Street flagship. You will translate brand strategy into in‑store execution, lead Assistant Store Leaders and teams, and ensure exceptional customer experiences while protecting assets and upholding policies.

In this role you will manage inventory accuracy, product flow, replenishment, and loss prevention, partnering with Retail Ops, VM, Allocation, and People & Culture to deliver strong results.