Flagship Store Operations Leader

SKIMS; Greater London; On-site; GBP 42,000 - 55,000; Full time

Job summary

SKIMS is seeking an Operations/Store Leader to drive high-volume store performance in a flagship London environment. You will lead Assistant Store Leaders and teams, ensure inventory accuracy, and deliver an exceptional customer experience while upholding safety and loss-prevention standards.

Responsibilities include coordinating daily operations, training staff on product knowledge, and partnering with HQ to align with brand standards. Availability for evenings and weekends is required.

Qualifications

• 2-4 years of experience in retail leadership or operations.
• Strong knowledge of inventory systems, shipment handling, and operational processes.
• Strong customer service mindset and ability to resolve issues effectively.
• Excellent communication and team leadership skills.
• Strong problem-solving and organizational abilities.
• Open availability including evenings, weekends, holidays, and overtime.

Responsibilities

• Support daily store operations with a focus on operational excellence and consistent process execution.
• Oversee Back of House operations including shipment, inventory accuracy, and stockroom organization.
• Manage replenishment, size integrity, and product availability.
• Own damage processing, returns, and inventory-related operational tasks.
• Maintain store supplies, equipment, and technology.
• Ensure adherence to operational policies, safety standards, and loss prevention protocols.
• Provide strong floor leadership during peak hours, modeling customer-focused service.
• Lead team training on product knowledge, fit, and function.
• Coach the team on visual standards and product placement.
• Utilise reporting tools and data to support inventory accuracy and KPI performance.
• Partner with the Store Leader and HQ teams to share insights on product flow and customer feedback.
• Support floor sets and operational initiatives that drive business performance.
• Adapt to changing priorities while supporting multiple areas of the store.
• Communicate clearly and contribute to a culture of trust and collaboration.

Skills

Retail leadership

Inventory systems

Customer service

Team leadership

Communication

Problem solving

Job description

SKIMS is seeking an Operations/Store Leader to drive high-volume store performance in a flagship London environment. You will lead Assistant Store Leaders and teams, ensure inventory accuracy, and deliver an exceptional customer experience while upholding safety and loss-prevention standards.

Responsibilities include coordinating daily operations, training staff on product knowledge, and partnering with HQ to align with brand standards. Availability for evenings and weekends is required.