Store Operations Leader – Customer-First Retail

OneStop; Norwich; On-site; GBP 21,000 - 25,000; Full time

Job summary

One Stop, a Tesco subsidiary, is seeking a Shift Leader to run duty shifts in a fast-paced retail store. You will coordinate a team to deliver a clean, well-presented store and ensure customer satisfaction through hands-on coaching and proactive problem solving.

You will own store performance, act as keyholder, manage opening/closing, cover shifts, support events, and keep customers and colleagues safe. Strong communication and teamwork are essential to make operations smoother and ensure every

Qualifications

• Communication and interpersonal skills to coach and guide colleagues.
• Customer-focused approach to ensure a great shopping experience.
• Problem-solving to address on-the-spot issues and store challenges.
• Team leadership to coordinate a busy team across shifts.
• Attention to detail for cleanliness, presentation and safety.
• Adaptability to changing store needs and priorities.
• Technical aptitude to use store systems and POS where required.
• Time management to balance service and replenishment priorities.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community.
• Opening/closing the store and completing duty cover, ensuring decisions are customer and safety focused.
• Be the go-to person for colleagues in the absence of the Store Manager for day-to-day queries.
• Support Store Manager to coordinate seasonal, community and charity events, creating an inclusive atmosphere.
• Ensure the store is clean, tidy, and well presented.
• Prioritise replenishment of products that matter to customers.
• Ensure POS and shelf edge labels reflect what good looks like.
• Take action for any overcharges and prevent recurrence.
• Proactively manage queues to deliver a great shopping trip for customers.
• Coordinate colleagues to meet daily priorities and manage breaks around trade patterns.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

One Stop, a Tesco subsidiary, is seeking a Shift Leader to run duty shifts in a fast-paced retail store. You will coordinate a team to deliver a clean, well-presented store and ensure customer satisfaction through hands-on coaching and proactive problem solving.

You will own store performance, act as keyholder, manage opening/closing, cover shifts, support events, and keep customers and colleagues safe. Strong communication and teamwork are essential to make operations smoother and ensure every