Store Operations Leader: Customer Experience & Trading

Sainsbury's Supermarkets Ltd; Tenby; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Pension up to 7.5%

Wellbeing support

Cycle to Work

Free food & drinks

Holiday entitlement

Job summary

Sainsbury's Tenby Store is seeking a Customer and Trading Manager to lead day-to-day operations, ensuring seamless store performance and exceptional customer service. You will work with a small team to manage scheduling, discipline, and store availability while maintaining high standards of safety and efficiency.

The role entails taking ownership of daily running, coaching staff, and stepping in at other stores when needed, with a focus on delivering strong KPIs and a premium shopping experience.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of stores and it may mean that you need to help another store now and then.

Job description

Sainsbury's Tenby Store is seeking a Customer and Trading Manager to lead day-to-day operations, ensuring seamless store performance and exceptional customer service. You will work with a small team to manage scheduling, discipline, and store availability while maintaining high standards of safety and efficiency.

The role entails taking ownership of daily running, coaching staff, and stepping in at other stores when needed, with a focus on delivering strong KPIs and a premium shopping experience.