Store Operations & Customer Experience Leader

Sainsbury's; Olney; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Holiday entitlement

Pension contributions

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Job summary

Sainsbury's in the United Kingdom is seeking a Customer & Trading Manager to lead store operations, coach teams and drive excellent service. You’ll work with a small management group to keep the store running like clockwork, ensuring product availability and safety standards are met every day.

You’ll be accountable for day-to-day decisions, KPIs, scheduling and performance, with opportunities to support nearby stores and contribute to a rewarding colleague experience with benefits including a

Qualifications

• Proven track record of delivering great customer service.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership in store absence of senior managers.
• Experience meeting/exceeding KPIs (sales, availability, satisfaction).
• Experience handling employee relations issues.

Responsibilities

• Work with a small team of managers to ensure the store runs smoothly.
• Own day-to-day running of the store and be the accountable manager.
• Lead a team to serve customers efficiently and safely.
• Manage performance, disciplinaries, scheduling and pay.
• Support other stores as needed.

Skills

Team leadership

Customer service

KPI management

Operational leadership

People management

Job description

Sainsbury's in the United Kingdom is seeking a Customer & Trading Manager to lead store operations, coach teams and drive excellent service. You’ll work with a small management group to keep the store running like clockwork, ensuring product availability and safety standards are met every day.

You’ll be accountable for day-to-day decisions, KPIs, scheduling and performance, with opportunities to support nearby stores and contribute to a rewarding colleague experience with benefits including a