Store Operations Leader — Customer Experience Champion

Sainsbury's; Dundee; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

Discount card

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym discounts

Colleague networks

Job summary

Sainsbury's Dundee is seeking an experienced Store Manager to lead a busy convenience store, ensuring excellent customer service, product availability and safe, compliant operations.

You will manage a team of Customer and Trading Managers, plan trading activity, use data to improve performance, and model exceptional service while upholding Sainsbury's values.

This role offers a generous rewards package including bonus opportunities and staff discounts.

Qualifications

• Demonstrated leadership of fast-paced retail operations.
• Experience delivering customer, financial and team outcomes.
• Ability to interpret HR policies and manage employee relations.

Responsibilities

• Oversee daily store operations and customer experience.
• Lead teams of Customer and Trading Managers and plan for upcoming trading activity.
• Ensure safety, legal compliance and operational standards are met.
• Make commercially minded decisions during change and maintain team wellbeing.

Skills

Customer service

Operational leadership

Data-driven decisions

People management

HR policy navigation

Change management

Job description

Sainsbury's Dundee is seeking an experienced Store Manager to lead a busy convenience store, ensuring excellent customer service, product availability and safe, compliant operations.

You will manage a team of Customer and Trading Managers, plan trading activity, use data to improve performance, and model exceptional service while upholding Sainsbury's values.

This role offers a generous rewards package including bonus opportunities and staff discounts.