Store Operations Lead – Luxury Retail & Client Experience

Richemont; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Richemont in the Greater London area seeks a Store Operations & Administration lead to act as the primary liaison between store teams and central departments. The role focuses on keeping content current, developing tools for new initiatives, and sharing knowledge to maintain an informed, dynamic store environment.

You will oversee stock, cashier experience, policy adherence, store maintenance, and procurement of supplies, uniforms, and equipment.

Qualifications

• Well-rounded background in retailing luxury goods and operations management.

Responsibilities

• Act as a key point of contact for store operations and barber service-related matters.
• Coordinate communication and implementation of updated guidelines across teams.
• Manage stock, after sales, cashier experience, and store compliance with policies and safety guidelines.
• Lead the introduction of new services, tools, and processes ensuring omnichannel client experiences.
• Monitor KPIs, prepare regular reports, and drive improvements based on performance data.
• Coordinate team rotas, staffing, and onboarding to foster a collaborative environment.

Skills

Retail management

Luxury retail

Team leadership

Operations management

Job description

Richemont in the Greater London area seeks a Store Operations & Administration lead to act as the primary liaison between store teams and central departments. The role focuses on keeping content current, developing tools for new initiatives, and sharing knowledge to maintain an informed, dynamic store environment.

You will oversee stock, cashier experience, policy adherence, store maintenance, and procurement of supplies, uniforms, and equipment.