Luxury In-Store Operations Lead

BoF Careers; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Prada Group is seeking an In-Store Operations Manager to drive smooth back-of-house operations and partner with front-of-house teams. You will oversee stock management, streamline workflows, and ensure admin and health and safety compliance to support peak store performance.

You will lead the stock team, manage reporting to HQ, and coordinate with IT, finance, and security to deliver an exceptional client experience in a luxury retail environment.

Qualifications

• Similar experience in a previous position.
• Ability to execute operational procedures accurately and efficiently.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team.

Responsibilities

• Oversee and streamline operational processes to ensure seamless coordination between front and back-of-house teams, enhancing efficiency and teamwork in daily operations.
• Ensure all team members are fully informed of operational activities and promptly updated on any changes or processes.
• Ensure optimal operational coverage of the store based on evolving business demands.
• Ensure timely and accurate reporting of standards to HQ on a monthly basis.
• Be responsible for the efficient administration of the digital time and absence management platform (EVO) in collaboration with the Store Director.
• Play a key role in ensuring effective operation of the in-store radio system and facilitating smooth communication between front and back-of-house teams.
• Manage and oversee refreshment and catering orders for client-facing activities in the store.
• Lead and develop the stock team, including stock controllers and runners. Demonstrate strong people leadership skills, conduct monthly team meetings, 1:1s, and provide feedback, support, and development.
• Oversee stock activities, ensuring proper handling, protection, and organisation of merchandise, including storage, preparation, and movement of goods to the shop floor.
• Ensure all returns, transfers, uniform orders, gifting, press/samples, tailoring, dry-cleaning, and returns processing comply with company guidelines.
• Oversee monthly cycle counts, negative stock reporting, and proactive inventory planning, ensuring all stock operations align with business objectives.
• Monitor KPIs for back-of-house operations (e.g., cycle counts, e-commerce speed of sending, refusal rates, outbound speed of sending) and collaborate with stock controllers to optimize performance.
• Oversee e-commerce activities, ensuring smooth integration and coordination of the stock team and e-commerce operations.
• Track VIC orders in collaboration with the front-of-house team, supporting the customer journey and ensuring service excellence.
• Monitor repair processes, ensuring efficient tracking, regular follow-ups, and strong collaboration with the stock and client advisor teams. Follow up weekly on outstanding repairs and take ownership to drive efficiency, enhancing the client experience.
• Manage and track exports with stock controllers.
• Oversee packaging and stationery inventory, ensuring stock levels are maintained with support from the stock team.
• Work closely with the Store Director to analyse, monitor, and manage the store's P&L, contributing to financial success.
• Oversee the functionality and operations of Xstore (POS system), ensuring its seamless integration with financial processes and maintaining accurate reporting.
• Conduct daily banking reconciliations, monitor petty cash flow, and manage monthly reporting to the finance team.
• Manage third-party supplier relationships and processes, such as tailors and couriers, and oversee related costs in collaboration with the Store Director.
• Monitor and report on financial activity through Xstore, ensuring timely and precise financial tracking.
• Serve as the main point of contact with IT for system issues or projects, assisting all team members in resolving challenges quickly.
• Conduct weekly health and safety checklists, including fire alarms and ladder checks, ensuring compliance with health and safety standards.
• Oversee new starter health and safety training and coordinate with the security team on training initiatives.
• Manage store maintenance, including upkeep, incident reporting, and monthly compliance updates in collaboration with head office teams.
• Coordinate cleaning schedules and ad-hoc maintenance needs with third-party suppliers, addressing any issues efficiently.
• Ensure that company guidelines are strictly adhered to in the event of theft, particularly in terms of communication and documentation.

Skills

Stock management

Organizational skills

Communication skills

Team leadership

Tools

Xstore POS

EVO time & attendance

Job description

Prada Group is seeking an In-Store Operations Manager to drive smooth back-of-house operations and partner with front-of-house teams. You will oversee stock management, streamline workflows, and ensure admin and health and safety compliance to support peak store performance.

You will lead the stock team, manage reporting to HQ, and coordinate with IT, finance, and security to deliver an exceptional client experience in a luxury retail environment.