Luxury Store Operations Lead

PRADA; Greater London; On-site; GBP 90,000 - 110,000; Full time

Job summary

PRADA is seeking an In Store Operations Manager at Harrods to drive back-of-house efficiency and seamless collaboration with front-of-house teams. The role focuses on stock control, process optimization, and adherence to admin and safety protocols to deliver an exceptional client experience.

You will lead the stock team, supervise reporting to HQ, and ensure accurate use of the EVO platform, Xstore, and in-store communications.

Qualifications

• Similar experience in a previous position.
• Ability to execute operational procedures accurately and efficiently.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team.

Responsibilities

• Oversee and streamline operational processes to ensure seamless coordination between front and back-of-house teams, enhancing efficiency and teamwork in daily operations.
• Ensure all team members are fully informed of operational activities and promptly updated on any changes or processes.
• Ensure optimal operational coverage of the store based on evolving business demands.
• Ensure timely and accurate reporting of standards to HQ on a monthly basis.
• Be responsible for the efficient administration of the digital time and absence management platform (EVO) in collaboration with the Store Director.
• Play a key role in ensuring effective operation of the in-store radio system and facilitating smooth communication between front and back-of-house teams.
• Manage and oversee refreshment and catering orders for client-facing activities in the store.
• Lead and develop the stock team, including stock controllers and runners, with monthly meetings and 1:1s.

Skills

Experience

Operational procedures

Organization

Time management

Verbal communication

Teamwork

Job description

PRADA is seeking an In Store Operations Manager at Harrods to drive back-of-house efficiency and seamless collaboration with front-of-house teams. The role focuses on stock control, process optimization, and adherence to admin and safety protocols to deliver an exceptional client experience.

You will lead the stock team, supervise reporting to HQ, and ensure accurate use of the EVO platform, Xstore, and in-store communications.