Store Director

MŌDUM; England; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Opportunity for career progression

Work within a culture valuing leadership

Recognition for excellence in luxury retail

Job summary

A luxury fashion house is seeking an experienced Store Director to lead its boutique in London. This role requires proven leadership in high-end retail, a client-centric mindset, and the ability to drive performance and operational excellence. Responsibilities include enhancing client experiences, developing a high-performing team, and ensuring compliance with luxury standards. Ideal candidates are detail-oriented and flexible, with a focus on relationship building and service excellence.

Qualifications

• Proven leadership experience in luxury or high-end retail.
• Strong people management skills and client-focused approach.
• Detail-oriented and strategic in decision-making.

Responsibilities

• Oversee client experience and commercial results.
• Drive store performance and analyze KPIs for improvement.
• Lead, coach, and develop a high-performing retail team.
• Drive store performance and achieve commercial objectives.
• Analyse KPIs and implement strategies to maximise sales and client engagement.
• Maintain product knowledge and service standards across the team.
• Maintain impeccable visual, merchandising and operational standards.
• Oversee stock management, inventory accuracy and daily operations.
• Ensure compliance with internal policies and retail guidelines.
• Lead, coach and develop a high-performing retail team.
• Support recruitment, onboarding and ongoing training initiatives.
• Foster a respectful, professional and service-led team culture.

Skills

Leadership

Client-centric mindset

Commercial acumen

People management

Detail-oriented

Job description

Job Overview

We are partnering with a luxury fashion house seeking an experienced and service-driven Store Director to lead its boutique in London.

This role offers the opportunity to work within a luxury retail environment defined by craftsmanship, attention to detail, and elevated client experience.

The Role

As Store Director, you will have full responsibility for the boutique’s performance, overseeing client experience, commercial results, and operational excellence while upholding the highest service standards.

Key Responsibilities

• Champion a refined, personalised client experience aligned with luxury service standards
• Build and nurture long‑term client relationships and a strong local client network
• Represent the business with professionalism and discretion
• Drive store performance and achievement of commercial objectives
• Analyse KPIs and implement strategies to maximise sales and client engagement
• Ensure strong product knowledge and service standards across the team
• Maintain impeccable visual, merchandising, and operational standards
• Oversee stock management, inventory accuracy, and daily operations
• Ensure compliance with internal policies and retail excellence guidelines

Lead, coach, and develop a high‑performing retail team

Support recruitment, onboarding, and ongoing training initiatives

Foster a respectful, professional, and service‑led team culture

Profile

• Proven leadership experience within luxury, premium, or high‑end retail environments
• Strong commercial acumen and people management skills
• Client‑centric mindset with a refined service‑led approach
• Detail‑oriented, composed, and strategic in decision‑making
• Flexible availability, including weekends

Why This Opportunity

• Join a luxury retail business recognised for excellence
• Opportunity for career progression within a premium environment
• Culture that values leadership, discretion, and consistency

Due to high application volumes, only shortlisted candidates will be contacted.