Store Operations & Customer Experience Manager

Sainsbury's Supermarkets Ltd; Portsmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK grocery retailer is searching for a Customer and Trading Manager for its Portsmouth store. The role involves overseeing daily operations, ensuring excellent customer service, and managing team performance. Ideal candidates will have line management experience in a fast-paced environment and a proven track record in operational leadership. The position offers a salary starting from £30,450 along with various employee benefits, including discounts and an annual bonus scheme.

Benefits

10-15% store discount

Annual bonus scheme

Free food and drinks for staff

Generous holiday entitlement

Pension matching

Cycle to Work scheme

Wellbeing support

Colleague networks

Qualifications

• Previous line management responsibilities in a fast-paced environment.
• Brilliant customer service and team coaching experience.
• Experience leading a team in customer-facing settings.

Responsibilities

• Ensure smooth daily operations and excellent customer service.
• Manage performance and capabilities of the team.
• Lead operations during the absence of senior management.

Skills

Line management experience

Customer service excellence

Performance indicator management

Operational leadership

Employee relations management

Job description

A leading UK grocery retailer is searching for a Customer and Trading Manager for its Portsmouth store. The role involves overseeing daily operations, ensuring excellent customer service, and managing team performance. Ideal candidates will have line management experience in a fast-paced environment and a proven track record in operational leadership. The position offers a salary starting from £30,450 along with various employee benefits, including discounts and an annual bonus scheme.