Store Operations & Customer Experience Manager

Sainsbury's Supermarkets Ltd; Lenzie; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card – 10% discount off on…

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – company match

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Retail vouchers

Job summary

Sainsbury's Supermarkets Ltd in Lenzie is seeking a Customer and Trading Manager to lead a small team and ensure the store runs smoothly every day. You’ll be the on-site point of accountability, delivering excellent service, maintaining availability, and upholding safety standards.

You’ll coach and develop colleagues, manage performance, and handle disciplinaries where needed while driving KPIs such as sales, availability and customer satisfaction.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Proven ability to meet or exceed KPIs (sales, availability, customer satisfaction).
• Ability to coach colleagues and manage performance and disciplinaries.

Responsibilities

• Lead a small management team to ensure the store runs smoothly every day.
• Own day-to-day store operations and be the on-site accountability for the shop.
• Work with the team to serve customers efficiently and safely.

Skills

Line management

Customer service

KPI delivery

People management

Operational leadership

Job description

Sainsbury's Supermarkets Ltd in Lenzie is seeking a Customer and Trading Manager to lead a small team and ensure the store runs smoothly every day. You’ll be the on-site point of accountability, delivering excellent service, maintaining availability, and upholding safety standards.

You’ll coach and develop colleagues, manage performance, and handle disciplinaries where needed while driving KPIs such as sales, availability and customer satisfaction.