Store Operations & Customer Experience Lead

Sainsbury's Supermarkets Ltd; Cheltenham; On-site; GBP 36,000 - 56,000; Full time

Benefits offered by this job

Discount card – 10% off shopping after

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer matched

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Job summary

Sainsbury's Supermarkets Ltd is seeking a Customer and Trading Manager – Convenience in Cheltenham to lead store operations and drive exceptional customer service. You will oversee daily running, coach a small management team and ensure safe, compliant shop standards.

You will manage performance, deliver KPIs and support colleagues to maximise availability and sales. This role offers shift opportunities and a comprehensive benefits package.

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Proven ability to deliver customer-focused results and KPIs.
• Strong people management and coaching skills.
• Ability to manage a store operations on a day-to-day basis.

Responsibilities

• Lead store operations with a small management team.
• Be the accountable manager for daily shop performance.
• Coach and develop colleagues to deliver excellent service.
• Ensure safe and compliant store procedures and standards.
• Support neighbouring stores when required.

Skills

People management

Customer service

KPI delivery

Shift leadership

Job description

Sainsbury's Supermarkets Ltd is seeking a Customer and Trading Manager – Convenience in Cheltenham to lead store operations and drive exceptional customer service. You will oversee daily running, coach a small management team and ensure safe, compliant shop standards.

You will manage performance, deliver KPIs and support colleagues to maximise availability and sales. This role offers shift opportunities and a comprehensive benefits package.