Store Operations Lead – Customer & Trading

Sainsbury's Supermarkets Ltd; Oxford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym discounts

Job summary

Sainsbury's Supermarkets Ltd is seeking a Customer and Trading Manager - Convenience in Oxford. The role combines store leadership with customer-focused trading, ensuring daily operations run smoothly and efficiently.

You will manage a small team, oversee performance and scheduling, and drive KPI results while delivering excellent service and safety standards across our convenience stores.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

Skills

People management

Customer service

KPI management

Team leadership

Operational leadership

Job description

Sainsbury's Supermarkets Ltd is seeking a Customer and Trading Manager - Convenience in Oxford. The role combines store leadership with customer-focused trading, ensuring daily operations run smoothly and efficiently.

You will manage a small team, oversee performance and scheduling, and drive KPI results while delivering excellent service and safety standards across our convenience stores.