Store Operations & Customer Experience Leader

Sainsbury's; Cheddar; On-site; GBP 28,530 - 34,870; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym discounts

Job summary

Sainsbury's is hiring a Customer and Trading Manager for a small supermarket in Cheddar. You will lead a small management team, ensuring daily store operations run smoothly and safely while driving excellent customer service and KPI performance.

You will be accountable for day-to-day running, scheduling, and performance management, with opportunities to support adjacent stores as needed. This role offers a rewarding path with competitive benefits.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Brilliant customer service delivery and coaching of a team.
• Delivery of KPIs or performance indicators.
• Ability to manage disciplinaries and employee relations issues.
• Ability to lead store operations in absence of senior management.

Responsibilities

• Work with a small team of managers to ensure the store runs smoothly daily.
• Be the accountable manager for the shop in day-to-day operations.
• Collaborate with colleagues to serve customers efficiently and safely.
• Manage performance, scheduling and pay while developing team capability.
• Support networked stores when required to help meet store targets.

Skills

Line management

Customer service

KPI management

People coaching

Operations leadership

Job description

Sainsbury's is hiring a Customer and Trading Manager for a small supermarket in Cheddar. You will lead a small management team, ensuring daily store operations run smoothly and safely while driving excellent customer service and KPI performance.

You will be accountable for day-to-day running, scheduling, and performance management, with opportunities to support adjacent stores as needed. This role offers a rewarding path with competitive benefits.