Store Manager – Outdoor Retail Leader & Coach

Go-Outdoors; Southampton; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Discretionary bonus

Staff discount

Health benefits

Training & development

Gym discounts

Job summary

GO Outdoors in Southampton is seeking a store leadership role focused on motivating a high performing team and delivering exceptional customer service. You will help develop staff, maintain safe operations, and drive sales targets through effective coaching and operations management.

The role emphasizes team development, KPI monitoring and cost control to ensure the store delivers outstanding value and experiences for customers, with a focus on local market engagement.

Qualifications

• Minimum 2 years management experience in a retail environment.
• Proven ability to lead and develop store teams.
• Strong focus on customer service and achieving targets.
• Experience using retail KPIs to drive performance.
• Ability to plan, prioritise and allocate tasks effectively.

Responsibilities

• Lead and motivate a high performing store team.
• Deliver exceptional customer service and resolve issues.
• Develop staff through training and coaching.
• Maintain compliance and safe store operations.
• Achieve store targets and manage costs within budget.
• Assist in hiring, onboarding and scheduling.
• Provide feedback to colleagues to improve performance.
• Support store managers in daily operations.

Skills

Store leadership

Customer service

Team coaching

KPI management

Budget control

Tools

Retail systems

Job description

GO Outdoors in Southampton is seeking a store leadership role focused on motivating a high performing team and delivering exceptional customer service. You will help develop staff, maintain safe operations, and drive sales targets through effective coaching and operations management.

The role emphasizes team development, KPI monitoring and cost control to ensure the store delivers outstanding value and experiences for customers, with a focus on local market engagement.