Department Leader: Drive Customer Excellence & Team Growth

JDSports; Lamesley; On-site; GBP 28,000 - 32,000; Full time

Job summary

GO Outdoors is seeking a store leadership professional to drive exceptional customer experiences and coach a high-performing team. You will support the Store Manager in developing colleagues, upholding safety and store standards, and helping to achieve sales targets.

You will play a key role in hiring, onboarding and training, ensuring smooth day-to-day operations and strong customer service across the store.

Qualifications

• Experience leading retail teams.
• Strong coaching and mentoring abilities.
• Proven focus on customer service excellence.

Responsibilities

• Support the Store Manager in leading, coaching and developing a high-performing team.
• Deliver exceptional customer experiences that encourage loyalty and repeat visits.
• Develop store teams through internal development programmes to support future talent.
• Help maintain a safe and compliant store environment for colleagues and customers.
• Contribute to delivering financial results in line with targets.
• Lead day-to-day operations including opening and closing procedures.
• Assist in hiring, onboarding and training new employees.
• Provide feedback and coaching to improve performance.

Skills

Leadership

Coaching

Customer service

Communication

Team development

Job description

GO Outdoors is seeking a store leadership professional to drive exceptional customer experiences and coach a high-performing team. You will support the Store Manager in developing colleagues, upholding safety and store standards, and helping to achieve sales targets.

You will play a key role in hiring, onboarding and training, ensuring smooth day-to-day operations and strong customer service across the store.