Retail Team Lead – Outdoor Gear, Development & Discounts

GO Outdoors LTD; Plymouth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount on qualifying purchases

Exclusive Colleague Bike Discount

Discounted Gym Membership

Personal development opportunities to\

Access to Apprenticeships and accredit

Job summary

GO Outdoors is seeking a proactive Supervisor to support the smooth running of the shop floor and uphold high service standards for customers. You will guide colleagues on shifts, monitor presentation, and help drive store performance.

The role emphasizes strong communication, attention to detail, and a passion for retail, with opportunities to contribute to visual merchandising and product presentation in a fast-paced environment.

Qualifications

• Previous supervisory or team leader experience in a fast-paced retail or customer-facing environment.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to demonstrate company values.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets expected standards.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail product knowledge

Job description

GO Outdoors is seeking a proactive Supervisor to support the smooth running of the shop floor and uphold high service standards for customers. You will guide colleagues on shifts, monitor presentation, and help drive store performance.

The role emphasizes strong communication, attention to detail, and a passion for retail, with opportunities to contribute to visual merchandising and product presentation in a fast-paced environment.