Optician Store Manager: Lead Care & Growth

The Boots Company PLC; Horsham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

Staff discount

Parental leave

Holiday entitlement

Job summary

Boots Opticians in Horsham is seeking a Store Manager to lead your store, delivering exceptional customer and patient care, coaching colleagues and driving commercial performance. You will own the P&L governance, ensure outstanding service, plan clinics, manage budgets and build strong partnerships with local healthcare partners.

You will inspire a diverse team and develop future leaders in a fast-paced retail health environment.

Qualifications

• Experience leading and managing a team in a customer-focused retail, healthcare or service environment.
• Proven ability to inspire, coach and develop colleagues to deliver results.
• Experience driving performance while delivering high standards of customer service.

Responsibilities

• Lead, coach and inspire your team to deliver exceptional customer, patient and commercial outcomes.
• Create a positive, high-performing culture where colleagues feel supported, engaged and empowered to succeed.
• Champion exceptional customer and patient experiences, ensuring consistently high standards of service and clinical care.
• Develop the capability of your team through coaching, performance management and ongoing development.
• Drive commercial performance through effective leadership, resource planning and a strong understanding of business performance metrics.
• Use data and insights to identify opportunities and make informed decisions that improve customer experience and business results.
• Maintain outstanding operational standards, ensuring your store is safe, compliant and consistently delivers a great experience for customers and colleagues.
• Plan and manage clinics to meet customer demand and maximise capacity across your store.
• Build strong relationships with local healthcare partners, Boots Hearingcare, NHS teams and colleagues across the wider business
• Lead through change with confidence, helping your team embrace new opportunities and ways of working.
• Take ownership of your store's P&L, delivering sustainable business performance while maintaining exceptional standards of care.

Skills

Leadership

Coaching

Customer care

Commercial focus

Communication

Job description

Boots Opticians in Horsham is seeking a Store Manager to lead your store, delivering exceptional customer and patient care, coaching colleagues and driving commercial performance. You will own the P&L governance, ensure outstanding service, plan clinics, manage budgets and build strong partnerships with local healthcare partners.

You will inspire a diverse team and develop future leaders in a fast-paced retail health environment.