Store Manager (maternity cover)

Mint Velvet; Hitchin; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

33 days holiday

Quarterly bonus

Staff discount

Clothing allowance

Job summary

Mint Velvet in Hitchin is seeking a Store Manager for a maternity cover, fixed term contract, to lead a team and embody the Mint Velvet style in-store. You will drive brand standards, deliver exceptional service, and manage sales, costs and operations to meet KPIs.

You will recruit and develop a high-performing team, deliver visual excellence, and uphold policies while embracing an omnichannel approach. A strong retail background and brand passion are essential.

Qualifications

• Proven experience in store management and people leadership.
• Ability to deliver high-level customer service and brand standards.

Responsibilities

• Know and share the Mint Velvet brand story and how it shapes the store experience.
• Demonstrate strong understanding of Mint Velvet’s market position and respond to feedback and opportunities.
• Recruit a dynamic store team that reflects the brand profile and drives performance.
• Pursue personal development and continually improve performance.
• Deliver exceptional visual standards in line with Mint Velvet guidelines and enhance the customer journey.
• Follow policies and run a robust store operation including costs and payroll implications.
• Drive sales, manage stock loss, and payroll efficiently.
• Understand the retail landscape and use data to support omnichannel strategies.

Job description

Store Manager (maternity cover)

Department: Retail

Employment Type: Fixed Term Contract

Location: Hitchin

Description

Maternity cover contract

Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.

As a Retail Store Manager at Mint Velvet, you will lead and motivate your team to achieve a range of brand driven KPIs and key objectives such as, Customer Focus - Visual Excellence – Commerciality - Operations & Communication - Leading the Team...all while living and representing the Mint Velvet brand values.

Our Values:

With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative.

The Role

• Know and share the Mint Velvet brand story, understand how it shapes the here and now and influences the future of retail
• Demonstrate outstanding understanding of Mint Velvet’s market position and competitors and use this to generate and act on any ideas, opportunities or concerns that may impact your store
• Recruit a dynamic, passionate and committed store team who reflect the brand profile and foster a high-performing and efficient culture
• Be proactive in driving your own personal development and continually improving your performance
• Achieve exceptional visual delivery which reflects the Mint Velvet visual guidelines; creating a sanctuary of style and service that enhances the customer journey and overall experience in-store
• Follow and adhere to all policies and procedures and run a sound and robust operation
• Achieve remarkable results across sales, costs, stock loss and payroll
• Understand the ever-changing retail landscape and use available data to drive an omnichannel approach

To join our vibrant and fast-growing business...

You’ll need to have proven experience in all areas of the Store Manager role - having managed a small team, excelling in people management, and able to consistently deliver great service to our loyal Mint Velvet customers. You’ll need to be an inspirational, helpful and informed role model and know, wear and live the Mint Velvet style.

You’ll be rewarded with...

• A competitive salary
• Great career prospects in a fast paced and growing business
• 33 days holiday (including bank holidays)
• A discretionary quarterly bonus scheme
• Generous staff discount
• Clothing allowance