Store Manager - Livingston Outlet Monsoon

Monsoon; Livingston; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Staff uniform allowance

Staff discount across all brands

Birthday holiday

Job summary

Monsoon Accessorize in the United Kingdom is seeking a proactive Store Manager in Livingston to lead a team and deliver exceptional customer experiences. You will champion the brand values, coach colleagues, and drive performance.

You’ll maximise sales with strong visual standards, manage budgets, and promote our piercing service while fostering an inclusive, supportive environment across the store network.

Qualifications

• Demonstrate customer focus, delivering excellence in customer service and tailoring it to the team.
• Proven track record managing a retail store and leading a team to success.
• Creative, proactive and solution-driven with ownership and accountability.
• Excellent communication and ability to motivate others across a team.

Responsibilities

• Lead store performance through developing the team and upholding Monsoon Accessorize values.
• Generate profit by exceeding KPIs and managing budgets and costs.
• Motivate and develop staff to achieve excellence in their roles.
• Maximise sales via Visual Merchandising and high standards.
• Promote piercing services to customers.
• Be flexible to support other stores and colleagues to achieve common goals.
• Foster an inclusive environment, promoting equality and kindness.

Skills

Customer focus

Leadership

Retail management

P&L management

Visual merchandising

Communication

Team development

Flexibility

Job description

What are we looking for in you?

• Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
• A confident leader, one who will inspire the team, leading by example to make Monsoon Accessorize a great place for all who work and shop with us
• A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can – do approach
• Possess a creative approach, to support the store and develop the team to reach their full potential
• The ability to communicate openly and effectively
• A solution driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

In this role you will...

• Drive the overall performance of the store, through managing and developing your team, demonstrating the Monsoon Accessorize values and ensuring your store is delivering an exceptional customer experience
• Generating profit, through exceeding your KPIs, keeping P&L and controllable costs inline with budget and maximising local market opportunities
• Ensuring your team are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Maximise commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and kindness with your team

Joining us, your benefits would include:

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance – enabling you to have fun wearing our accessories
• Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
• An additional day’s holiday to celebrate your birthday

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request discuss any specific requirements.