Store Manager: Lead Exceptional Customer Experiences

Lush Cosmetics; St Albans; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Holiday allowance

Discount on Lush products and spa

Pension scheme

Birthday day off

Cycle to work scheme

Employee assistance programme

6 months of full pay for parentalleave

Enhanced paternity leave

Employee ownership

Job summary

Lush Cosmetics is seeking a Store Manager for our St Albans store. You will lead a passionate team, deliver outstanding customer service, and drive store performance in a busy retail environment.

The role emphasizes community engagement, team development, and event-led growth within a values-driven, Living Wage–committed company. You will recruit and upskill staff, shape the store's operational plan, and ensure exceptional in-store experiences while maintaining the brand's standards and local

Qualifications

• Passion for delivering exceptional customer service and leading by example.
• Ability to navigate conversations and support your management team.
• Strong teamwork and positive shop-floor leadership.
• Clear communication of business messages across the store.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
• Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
• Ensure the shop is well-stocked, visually appealing, and product displays reflect current sales trends and seasonal changes.
• Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
• Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
• Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
• Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
• Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
• Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
• Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities

Skills

Customer service

Management skills

Teamwork

Communication

Job description

Lush Cosmetics is seeking a Store Manager for our St Albans store. You will lead a passionate team, deliver outstanding customer service, and drive store performance in a busy retail environment.

The role emphasizes community engagement, team development, and event-led growth within a values-driven, Living Wage–committed company. You will recruit and upskill staff, shape the store's operational plan, and ensure exceptional in-store experiences while maintaining the brand's standards and local