Store Manager — Lead a People-First, Flexible Retail Team

Lush; England; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Holiday allowance

50% discount on Lush products and spa

Discretionary and profit-based bonus

Pension scheme

Birthday day off

Cycle to work scheme

Discounted rail and bus season tickets

Employee assistance programme

Parental leave pay

Job summary

Lush is seeking a Store Manager in Bournemouth to lead a team and deliver exceptional customer service. You will build strong local community connections and drive sales with a focus on memorable customer experiences.

Responsibilities include recruiting and developing staff, managing budgets, and planning events with the PR team to enhance the shop's visibility. This role emphasizes living wage values and a customer-first culture.

Qualifications

• Customer service excellence
• Strong management and leadership abilities
• Teamwork and collaboration
• Clear communication across teams and with customers

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences on the shop floor.
• Drive sales growth by analysing key metrics, setting targets, and organising events and outreach.
• Ensure stock, merchandising, and visuals reflect current trends and promotions.
• Manage staffing, budgets, and shop financials to maintain healthy margins.
• Recruit, train, and develop a diverse team to meet sales and service goals.
• Foster a positive, flexible, and collaborative work environment.
• Plan in-store and external events with PR to boost visibility and traffic.
• Operate within Lush guidelines and create processes tailored to your shop.
• Prioritise safety and wellbeing and provide access to support resources.
• Adjust opening hours and staffing to maximise trading opportunities.

Job description

Lush is seeking a Store Manager in Bournemouth to lead a team and deliver exceptional customer service. You will build strong local community connections and drive sales with a focus on memorable customer experiences.

Responsibilities include recruiting and developing staff, managing budgets, and planning events with the PR team to enhance the shop's visibility. This role emphasizes living wage values and a customer-first culture.