Store Manager – Jewellery

Diamonds Factory; Brighton; Presencial; GBP 30.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary end-of-year bonus

Private medical insurance

Company pension scheme

20 days' annual leave plus bank and 1/

Birthday day off

Employee discounts

Descripción de la vacante

Diamonds Factory in Brighton is seeking an experienced Store Manager to lead our luxury jewellery showroom. You will drive sales, coach a small team, and deliver a personalised customer experience across our brand portfolio.

You will oversee daily operations, maintain premium service standards, and develop staff to maximise sales and customer satisfaction. This role requires hands-on leadership and a strong commercial mindset.

Formación

• Minimum 5 years of management experience in luxury or premium retail.
• Jewellery retail experience is advantageous.
• Proven sales targets achievement.
• Strong leadership and communication skills.
• Hands-on, commercially focused store management.

Responsabilidades

• Lead and develop a team to achieve and exceed sales targets.
• Manage daily store operations and presentation to a high standard.
• Deliver outstanding, personalised customer service.
• Build lasting relationships to encourage repeat business.
• Coach staff to improve product knowledge and selling skills.
• Monitor performance and identify opportunities to increase sales.
• Maintain presentation standards and customer care.

Conocimientos

Leadership

Sales target achievement

Team motivation

Customer relationship management

Descripción del empleo

Store Manager – Jewellery – £30,000 - £35,000 + Bonus - Brighton

Are you an experienced Store Manager who knows how to drive sales while delivering exceptional customer service? Do you enjoy leading a team and creating memorable shopping experiences?

The Role

An exciting opportunity has arisen for an experienced Store Manager to join a growing luxury jewellery retailer.

You’ll take ownership of a busy retail showroom, leading a team of up to five people, driving sales performance and ensuring every customer receives a personal, high-quality experience.

This is a fantastic opportunity for someone with a strong retail management background who enjoys building relationships, developing people and achieving results.

Neve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

About Diamonds Factory

Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.

Key Responsibilities

• Lead, motivate and develop a team to achieve and exceed sales targets.
• Manage daily store operations, ensuring everything runs smoothly.
• Deliver outstanding customer service through a personalised, consultative approach.
• Build lasting customer relationships and encourage repeat business.
• Coach your team to develop their sales skills and product knowledge.
• Monitor store performance and identify opportunities to increase sales.
• Maintain high standards of presentation, professionalism and customer care.

The Benefits

• Starting salary of £30,000 -£35,000per annum.
• Discretionary end-of-year bonus.
• Private medical insurance.
• Company pension scheme.
• 20 days' annual leave plus bank holidays.
• Additional paid day off for your birthday.
• Employee discounts and Perkbox rewards.
• Enhanced maternity and paternity leave.
• Employee referral rewards.
• Ongoing training and career development opportunities.

The Person

We're looking for someone who has:

• At least 5 years' management experience, ideally within luxury or premium retail.
• Experience in jewellery retail would be advantageous.
• A proven track record of achieving sales targets.
• Strong leadership skills and the ability to motivate a team.
• Excellent communication and customer relationship skills.
• A hands-on, commercially focused approach to store management.

Hours: 40 hours per week, working 5 out of 7 days, including weekends and bank holidays on rotation.

Contract: Full-time, permanent.