Store Manager – Jewellery

Ecruit; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Private medical insurance

Company pension scheme

20 days annual leave

Birthday day off

Employee discounts

Perkbox rewards

Enhanced parental leave

Employee referrals

Training and career development

Job summary

Neve Jewels Group in Brighton is seeking an experienced Store Manager for its luxury jewellery showroom. You will lead a small team of up to five, drive sales, ensure exceptional customer service, and oversee daily operations.

The role is 40 hours per week, with weekends on rotation, offering a salary of £30,000–£35,000 plus discretionary bonus. Benefits include private medical insurance, a company pension, and 20 days of annual leave.

Qualifications

• At least 5 years' management experience, ideally within luxury or premium retail.
• Experience in jewellery retail would be advantageous.
• A proven track record of achieving sales targets.
• Strong leadership skills and the ability to motivate a team.
• Excellent communication and customer relationship skills.
• A hands-on, commercially focused approach to store management.

Responsibilities

• Lead, motivate and develop a team to achieve and exceed sales targets.
• Manage daily store operations, ensuring everything runs smoothly.
• Deliver outstanding customer service through a personalised, consultative approach.
• Build lasting customer relationships and encourage repeat business.
• Coach your team to develop your sales skills and product knowledge.
• Monitor store performance and identify opportunities to increase sales.
• Maintain high standards of presentation, professionalism and customer care.

Skills

Retail management

Leadership

Customer service

Sales targets

Job description

Store Manager – Jewellery – £30,000 - £35,000 + Bonus - Brighton

Are you an experienced Store Manager who knows how to drive sales while delivering exceptional customer service? Do you enjoy leading a team and creating memorable shopping experiences?

The Role

An exciting opportunity has arisen for an experienced Store Manager to join a growing luxury jewellery retailer.

You’ll take ownership of a busy retail showroom, leading a team of up to five people, driving sales performance and ensuring every customer receives a personal, high-quality experience.

This is a fantastic opportunity for someone with a strong retail management background who enjoys building relationships, developing people and achieving results.

Neve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

About Diamonds Factory

Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.

Key Responsibilities

• Lead, motivate and develop a team to achieve and exceed sales targets.
• Manage daily store operations, ensuring everything runs smoothly.
• Deliver outstanding customer service through a personalised, consultative approach.
• Build lasting customer relationships and encourage repeat business.
• Coach your team to develop your sales skills and product knowledge.
• Monitor store performance and identify opportunities to increase sales.
• Maintain high standards of presentation, professionalism and customer care.

The Benefits

• Starting salary of £30,000 - £35,000per annum.
• Discretionary end-of-year bonus.
• Private medical insurance.
• Company pension scheme.
• 20 days' annual leave plus bank holidays.
• Additional paid day off for your birthday.
• Employee discounts and Perkbox rewards.
• Enhanced maternity and paternity leave.
• Employee referral rewards.
• Ongoing training and career development opportunities.

The Person

• At least 5 years' management experience, ideally within luxury or premium retail.
• Experience in jewellery retail would be advantageous.
• A proven track record of achieving sales targets.
• Strong leadership skills and the ability to motivate a team.
• Excellent communication and customer relationship skills.
• A hands‑on, commercially focused approach to store management.
• Hours: 40 hours per week, working 5 out of 7 days, including weekends and bank holidays on rotation.
• Contract: Full-time, permanent.