Store Manager

Diamond Factory; Greater London; Presencial; GBP 21.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20 days' holiday + bank holidays

Private healthcare

Company pension

Employee discount

24-hour Employee Assistance Programme

Referral scheme

Learning and development opportunities

Descripción de la vacante

Diamonds Factory at Lakeside is seeking an experienced Store Manager to lead our luxury jewellery store. You will own the store’s performance, coach your team and ensure a memorable, consultative client experience for every guest.

The role demands hands-on leadership on the shop floor, strong commercial acumen, and a track record of hitting sales targets in premium retail. Benefits include private healthcare, pension, employee discount and a quarterly bonus.

Formación

• 2+ years' Store Manager experience within luxury retail.
• Jewellery or high-value retail background preferred.
• Strong track record of achieving sales targets.
• Experience coaching and developing retail teams.

Responsabilidades

• Leading, motivating and developing the store team
• Driving sales, conversion, average order value and store targets
• Coaching the team to deliver a consultative luxury sales experience
• Building relationships with new, returning and high-value clients
• Taking ownership of store performance and key commercial metrics
• Maintaining exceptional visual merchandising and brand standards
• Managing stock, security, compliance and day-to-day store operations
• Developing strong product knowledge across diamonds, jewellery and craftsmanship

Conocimientos

Luxury retail leadership

Customer service

Descripción del empleo

Store Manager - Luxury Jewellery | Lakeside

Up to £35,000 + Quarterly Bonus | Diamonds Factory

Do you know how to turn a great store into a high-performing one? Are you an experienced jewellery or luxury retail leader who loves developing people and creating memorable customer experiences?

The role

Diamonds Factory is looking for an experienced Store Manager to lead our Lakeside store.

This is a hands-on leadership role for someone who understands premium retail. You'll take ownership of the store's commercial performance, lead and develop your team, and ensure every customer receives the personal, knowledgeable service expected when buying jewellery for life's biggest moments.

You'll be visible on the shop floor, supporting customers, coaching your team and creating an environment where people want to perform.

What you'll be doing

• Leading, motivating and developing the store team
• Driving sales, conversion, average order value and store targets
• Coaching the team to deliver a consultative luxury sales experience
• Building relationships with new, returning and high-value clients
• Taking ownership of store performance and key commercial metrics
• Maintaining exceptional visual merchandising and brand standards
• Managing stock, security, compliance and day-to-day store operations
• Developing strong product knowledge across diamonds, jewellery and craftsmanship

About Diamonds Factory

Part of Neve Jewels Group, Diamonds Factory specialises in beautifully crafted, personalised jewellery, combining expert craftsmanship with a modern, customer-focused approach.

What's in it for you?

• Salary up to £35,000
• Quarterly performance bonus
• 20 days' holiday + bank holidays
• Private healthcare
• Company pension
• Employee discount
• 24-hour Employee Assistance Programme
• Referral scheme
• Learning and development opportunities

The person

We're looking for someone with:

• 2+ years' Store Manager experience within luxury retail
• Jewellery, watches or another high-value retail background preferred
• A strong record of achieving sales targets
• Experience coaching and developing retail teams
• Confidence working with high-value customers
• Strong commercial awareness and attention to detail
• Flexibility to work weekends and bank holidays