Store Manager

Diamond Factory; Thurrock; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Quarterly bonus

20 days' holiday + bank holidays

Private healthcare

Company pension

Employee discount

24-hour Employee Assistance Programme

Referral scheme

Learning and development opportunities

Job summary

Diamonds Factory, part of Neve Jewels Group, is seeking a Store Manager for the Lakeside store to lead premium retail and drive commercial performance.

You will be on the shop floor, coaching your team, delivering a personalised luxury customer experience and ensuring exceptional service for life's moments.

Qualifications

• 2+ years' Store Manager experience within luxury retail.
• Jewellery, watches or other high-value retail background preferred.
• Strong track record of achieving sales targets.
• Experience coaching and developing retail teams.
• Confidence working with high-value customers.

Responsibilities

• Lead, motivate and develop the store team.
• Drive sales, conversion, AOV and store targets.
• Coach team to deliver a consultative luxury sales experience.
• Build relationships with new, returning and high-value clients.
• Own store performance and key commercial metrics.
• Maintain visual merchandising and brand standards.
• Manage stock, security, compliance and day-to-day operations.
• Develop product knowledge across diamonds, jewellery and craftsmanship.

Skills

Store management

Luxury retail

Sales targets

Coaching

Customer service

Job description

Store Manager - Luxury Jewellery | Lakeside

Up to £35,000 + Quarterly Bonus | Diamonds Factory

Do you know how to turn a great store into a high-performing one? Are you an experienced jewellery or luxury retail leader who loves developing people and creating memorable customer experiences?

The role

Diamonds Factory is looking for an experienced Store Manager to lead our Lakeside store.

This is a hands-on leadership role for someone who understands premium retail. You'll take ownership of the store's commercial performance, lead and develop your team, and ensure every customer receives the personal, knowledgeable service expected when buying jewellery for life's biggest moments.

You'll be visible on the shop floor, supporting customers, coaching your team and creating an environment where people want to perform.

What you'll be doing

• Leading, motivating and developing the store team
• Driving sales, conversion, average order value and store targets
• Coaching the team to deliver a consultative luxury sales experience
• Building relationships with new, returning and high-value clients
• Taking ownership of store performance and key commercial metrics
• Maintaining exceptional visual merchandising and brand standards
• Managing stock, security, compliance and day-to-day store operations
• Developing strong product knowledge across diamonds, jewellery and craftsmanship

About Diamonds Factory

Part of Neve Jewels Group, Diamonds Factory specialises in beautifully crafted, personalised jewellery, combining expert craftsmanship with a modern, customer-focused approach.

What's in it for you?

• Salary up to £35,000
• Quarterly performance bonus
• 20 days' holiday + bank holidays
• Private healthcare
• Company pension
• Employee discount
• 24-hour Employee Assistance Programme
• Referral scheme
• Learning and development opportunities

The person

• 2+ years' Store Manager experience within luxury retail
• Jewellery, watches or another high-value retail background preferred
• A strong record of achieving sales targets
• Experience coaching and developing retail teams
• Confidence working with high-value customers
• Strong commercial awareness and attention to detail
• Flexibility to work weekends and bank holidays

What's next?

If you're ready to lead a luxury jewellery store where customer experience and commercial performance go hand in hand, we'd love to hear from you