Store Manager

Diamonds Factory; Thurrock; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Company pension

Quarterly bonus

24-hour Employee Assistance Programme

Learning and development opportunities

Job summary

Diamonds Factory is seeking an experienced Store Manager to lead our Lakeside store and deliver premium customer experiences. You’ll be on the shop floor, coaching staff, and driving performance metrics while maintaining brand standards and exceptional service for life moments.

With 2+ years in luxury retail leadership, you’ll develop your team, manage stock and visual merchandising, and build strong relationships with high-value clients. This role offers a competitive salary and quarterly bonus.

Qualifications

• 2+ years’ Store Manager experience in luxury retail.
• Experience with jewellery, watches or other high-value goods.
• Proven track record of meeting sales targets.
• Ability to coach and develop retail teams.
• Comfort with high-value customers and premium service standards.

Responsibilities

• Leading, motivating and developing the store team
• Driving sales, conversion, average order value and store targets
• Coaching the team to deliver a consultative luxury sales experience
• Building relationships with new, returning and high-value clients
• Taking ownership of store performance and key commercial metrics
• Maintaining exceptional visual merchandising and brand standards
• Managing stock, security, compliance and day-to-day store operations
• Developing strong product knowledge across diamonds, jewellery and craftsmanship

Skills

Store management

Leadership

Sales targets

Coaching

Customer service

Visual merchandising

Stock management

Luxury retail

Job description

Store Manager – Luxury Jewellery | Lakeside

Up to £35,000 + Quarterly Bonus | Diamonds Factory

Do you know how to turn a great store into a high-performing one? Are you an experienced jewellery or luxury retail leader who loves developing people and creating memorable customer experiences?

The role

Diamonds Factory is looking for an experienced Store Manager to lead our Lakeside store.

This is a hands-on leadership role for someone who understands premium retail. You’ll take ownership of the store’s commercial performance, lead and develop your team, and ensure every customer receives the personal, knowledgeable service expected when buying jewellery for life’s biggest moments.

You’ll be visible on the shop floor, supporting customers, coaching your team and creating an environment where people want to perform.

What you’ll be doing

• Leading, motivating and developing the store team
• Driving sales, conversion, average order value and store targets
• Coaching the team to deliver a consultative luxury sales experience
• Building relationships with new, returning and high-value clients
• Taking ownership of store performance and key commercial metrics
• Maintaining exceptional visual merchandising and brand standards
• Managing stock, security, compliance and day-to-day store operations
• Developing strong product knowledge across diamonds, jewellery and craftsmanship

About Diamonds Factory

Part of Neve Jewels Group, Diamonds Factory specialises in beautifully crafted, personalised jewellery, combining expert craftsmanship with a modern, customer-focused approach.

What’s in it for you?

• Salary up to £35,000
• Quarterly performance bonus
• Company pension
• 24-hour Employee Assistance Programme
• Learning and development opportunities

The person

We’re looking for someone with:

• 2+ years’ Store Manager experience within luxury retail
• Jewellery, watches or another high-value retail background preferred
• A strong record of achieving sales targets
• Experience coaching and developing retail teams
• Confidence working with high-value customers
• Strong commercial awareness and attention to detail
• Flexibility to work weekends and bank holidays