Luxury Jewellery Sales Consultant

Diamond Factory; Thurrock; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Vitality private healthcare

Birthday leave

Perkbox access

20 days annual leave + bank holidays

Enhanced maternity and paternity leave

40 hours per week, weekends included

Referral scheme

Job summary

Diamonds Factory, part of Neve Jewels Group, seeks a Luxury Jewellery Sales Consultant to join our boutique showroom. You will deliver an exceptional client experience, guide bespoke design journeys, and build lasting relationships with discerning customers.

Based in a UK showroom, you will support regional stores, handle consultations across channels, and contribute to a polished brand experience with a strong emphasis on craftsmanship and ethical sourcing.

Qualifications

• 1–2 years in premium or luxury retail with a proven sales track record.
• Jewellery or luxury product training (e.g., GIA, JAA) is highly regarded.
• Outstanding written and verbal communication skills.
• Experience handling consultations via phone, video, and in person.

Responsibilities

• Conduct client lounge appointments and guide bespoke design journeys.
• Deliver seamless luxury experience from welcome to post-sale and maintain relationships.
• Achieve monthly sales targets through consultative recommendations and closing.
• Maintain knowledge of collections, materials, and craftsmanship for bespoke conversations.
• Use CRM and internal systems to process orders, manage inquiries, and escalate complex matters.

Skills

Premium luxury retail experience

Jewellery/luxury product training

Excellent communication skills

Consultation via phone/video/in-person

System literacy and quick learner

Team player with positive attitude

Brand ambassador with styling eye

Attention to detail in client and CMS

Customer-first mindset

Job description

Luxury Jewellery Sales Consultant | The Company

Neve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

About Diamonds Factory

Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.

Our Values

• Celebrate the Moment - We honour life's milestones by creating meaningful, joy-filled jewellery experiences.
• Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
• Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
• Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
• Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.

The Role

We are seeking a Luxury Jewellery Sales Consultant to join our boutique team. Based in our elegant showroom, you'll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service. Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.

How You'll Contribute

• Client Consultations: Conduct one-hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.
• Customer Experience: Provide a seamless luxury experience from welcome to post-sale, including thoughtful service, timely updates, and ongoing relationship building.
• Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
• Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
• Operational & CRM Excellence: Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and escalation complex or sensitive matters to the appropriate teams.
• Brand Ambassadorship: Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
• Team Collaboration: Work cross-function with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.
• Success in this role looks like: consistently delivering exceptional customer experiences, achieving individual and store sales goals, demonstrating strong product knowledge, and contributing to a positive, team-oriented store environment.

Skills You’ll Bring to The Role

• 1 - 2 years' experience in a premium or luxury retail environment, with a strong sales track record
• Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded
• Outstanding written and verbal communication skills
• Experience handling phone, video, and face-to-face consultations
• Able to learn systems quickly and troubleshoot issues independently
• Highly proactive and self-motivated to contribute beyond your core responsibilities
• Team player with a collaborative mindset and a positive, solution-focused attitude
• Creative eye for styling and passion for unique, bespoke jewellery
• Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications
• Customer-first mindset, acting as a brand ambassador and delivering exceptional experiences
• Impeccable personal presentation and alignment with brand aesthetic
• Willingness to travel to support other stores within the region to contribute to business success
• Availability to work weekends and peak trade periods is essential

What’s In Store For You?

• Join a fast growing business where your contributions matter and your ideas are valued
• Work in a supportive, transparent environment that encourages innovation and excellence
• Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits
• Enjoy your birthday, with an extra day of leave to celebrate
• Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work-life balance
• 20 days annual leave + bank holidays
• Enhanced maternity and paternity leave entitlements
• Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation
• Referral Scheme - Cash rewards for referring great talent
• Birthday Leave - 1 paid day off on your birthday
• Enhanced Leave Policies - Formalised policies with clear processes & enhanced support
• Partner with a global luxury brand on its journey of expansion
• Learning & Development - Ongoing opportunities for growth
• More Exciting Benefits Coming Soon!

INDRS

Work Location: In person